FAQ'S

what are your opening hours

You can view our opening times and calendar here.

WHAT ARE ESCAPE ROOMS?

Escape Room’s are a real-life escape experience. Players are locked inside a themed room, and need to work as a team to solve a series of puzzles, riddles and more in order to escape within the 60 minute time limit.

WHICH GAME SHOULD I CHOOSE?

We have 2 very different games, both of which are great fun!

Jack The Ripper is a dark and thrilling escape room experience where you follow the clues to uncover the true identity of Jack The Ripper. Explore the highly themed immersive environment and see if you can piece together the puzzle and discover his identity before it’s too late…

Diamond Heist is themed around a high-security vault, where you’ve got to figure out the clues to get your hands on the world’s largest diamond – just make sure you don’t get locked in!

WHAT ARE THE MINIMUM / MAXIMUM NUMBERS?

Each room can accomodate up to 6 players, but there must be a minimum of 2 for each room.

IS THERE AN AGE LIMIT?

Our escape rooms are rated PG and are suitable for those aged 8+. Under 3’s are not permitted. Those aged 3-8 years are permitted at parental discretion. 

Those aged 15 and under must be accompanied by at least 1 paying adult aged 18 or above.

All persons entering the escape rooms are classed as players.

Our escape rooms are dimly lit and sometimes have themes that may scare younger guests. 

I SUFFER FROM Claustrophobia, can i play?

Yes. Our escape rooms aren’t particularly confined, and our escape game masters are always on hand to let you out if you feel uncomfortable at any point.

HOW DO I BOOK?

You can book online via our website or pre-book via phone. Once you select an available time slot you will have 15 minutes to complete the payment in order to secure the booking. Bookings are non-refundable, so make sure you want the date and time before booking.

CAN I CANCEL MY BOOKING?

Due to the nature of our bookings, once confirmed, we can not accept any cancellations or give any refunds. However we maybe able to reschedule the game for another time by giving us at least 7 day’s notice before your booking is due to take place. For reschedules please contact us by email at info@silvermountainexperience.co.uk or call us on 01970 890620

CAN I ADD EXTRA PEOPLE?

You are welcome to bring extra people to join your game as long as the total number of players does not exceed the capacity of 6. Extra players will need to pay £15 on arrival.

WHAT TIME SHOULD I ARRIVE?

Please try to arrive 15 minutes before your booked session for your briefing and introduction. If you are late there is a risk you will not be able to enter the attraction for the full length of time, or it maybe cancelled.

DO YOU OFFER GROUP PACKAGES?

Head to our Groups and Parties page for further information.

CAN I BRING FOOD OR DRINK WITH ME?

No food or drinks are allowed to be taken into the room other than bottles of water where required. We have a cafe on site for refreshments before and after your experience.

No alcohol is allowed on site. If any of the party is under the influence of alcohol or drugs they will be turned away and no refund will be given.

ARE YOUR ROOMS ACCESSIBLE FOR WHEELCHAIRS?

We are sorry that our game rooms are not suitable for wheelchair users.

CAN I TAKE PHOTOS & VIDEOS IN THE ROOM?

No photos or videos are allowed to be taken inside our rooms. Please also do not reveal any of the tricks, puzzles or solutions to your friends or family or the public as they may wish to play in the future and it will spoil it for them.

IS THERE A DRESSCODE?

For our games we recommend no high heels are worn. The games feature physical obstacles so should not be played in high heels. We recommend casual wear for these games. 

OUR PRICING

Our Escape Rooms are designed for up to 6 players in each room. The more players you have, the cheaper it becomes. Each game lasts for 60 minutes, we also recommend you arrive 15 minutes before your game starts to ensure you get the full time allocated to your group. 

FOR OUR FAQ'S CLICK HERE

Ultimate Xscape is just outside Aberystwyth, based within The Silver Mountain Experience. Are you ready to take on our thrilling Escape Rooms? Can you beat the clock and crack the codes to escape before your time is up? Diamond Heist and Jack The Ripper are 2 wildly different experiences which are a great way to spend time with friends, family and  great team building! Open throughout the year, there is always fun to be had at Ultimate Xscape.

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USEFUL LINKS

DIAMOND HEIST

JACK THE RIPPER

SPECIAL OFFERS

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FAQ'S

GET IN CONTACT

info@silvermountainexperience.co.uk

01970 890 620

FIND US

We're just a 15 minuite drive from Aberystwyth, and only 45 minutes from Aberaeron, Machynlleth and Rhayader. We also have plenty of FREE parking!

FOR SATNAVS USE POSTCODE SY23 3AB